How can we help?

Answers to common questions about Nur Al-Qalb.

Questions, a problem, or a mistake in the content? Email privacy@hikmahdynamics.com and we will reply as soon as we can. In the app, Profile → Help & feedback opens an email with your app version filled in.

Prayer reminders don't arrive

Open the app once after installing so it can schedule reminders.
Check Settings → Notifications → Nur Al-Qalb is allowed.
Open the app at least once a week; reminders are scheduled a week ahead.

Prayer times differ from my mosque

Prayers → Settings lets you choose the calculation method and Asr school, and shift any prayer by up to 30 minutes to match your mosque's timetable.

Using the app offline

The Qur'an's Arabic text and prayer time calculation work without a connection. Hadith books and Qur'an translations can be downloaded from Profile → Downloads.

Backing up or deleting your data

Profile → Backup and restore exports everything to a file. Profile → Delete all my data removes it permanently. See the Privacy Policy.